Good tools deserve
good support.

Find your way into the app.

Paid but no key? Allow a few minutes, check spam, then contact support from the address used at checkout. Please include your receipt reference, not your card details or full licence key.

Keep billing in your hands.

For annual subscriptions, cancelling renewal stops the next charge. Your current paid access lasts until its expiry. ConsultantPrep is a one-off purchase.

Stripe verifies your email before showing your billing records.

Refunds & cancellation.

For Chapbook, the published policy offers a full refund within 14 days of a purchase or unintended renewal charge. For other paid apps, contact support about your purchase and applicable rights. Statutory consumer rights are unaffected.

Software has no physical item to return. Send the product name, purchase email and receipt reference. A refund request is reviewed before any money is returned; submitting a request is not confirmation of a refund.

A refund and cancellation are separate actions. If you also want to stop future charges, cancel renewal in the billing portal or say so in your request. A completed full refund revokes the associated licence.

Email a refund request

Leave on your own terms.

These apps can be used without a conventional RQAI account. There are three separate things to manage:

1. Your device: export a backup first. Use the app’s data/reset controls, or clear that app’s site data in your browser. This removes local work and may remove saved access keys.
2. Connected services: disconnect integrations and manage copies in your own repositories, AI providers or storage accounts separately.
3. RQAI-held records: request access, correction or deletion of purchase, licence and support records. We verify the request before acting and explain any information that must be retained.

Deleting local data does not cancel billing. Cancelling billing does not erase local documents. For Scribble, use Settings → Backup and reset → Delete all data. For other apps, see their privacy notice and in-app settings.

Send the request from your purchase email where possible. Include the app and what you want deleted. Do not attach identity documents unless specifically needed. We normally respond within one calendar month and explain any lawful extension or retention exception.

Tell us what you need.

Email support@rqai.co.uk with the app name, device/browser and a short description. Never include patient information, card details, passwords or API keys.

Email links open your mail app. You must send the email to submit your request.